Terms and Conditions

Terms and Conditions

Thank you for choosing to book with Bespoke Safiri PTY LTD, owner of all advertised itineraries found on our website.
By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Deposit Requirements and Final Payments

An initial deposit of 30% of the total price is required when booking a tour with Bespoke Safiri. Such deposit is NON-REFUNDABLE. Payment of the balance is due no less than 30 days prior to departure, unless otherwise stated. If full payment is not received by the applicable due date, Bespoke Safiri may, at its sole discretion, change the rate payable or refundable for the booking, or treat the booking as cancelled and retain the deposit paid on booking as a cancellation fee. If a booking is made less than 30 days before the departure date, then the full amount must be paid at the time of booking.

All cancelations due to direct impact Covid-19 and travel bans thereof will be evaluated on a case by case basis and refunds will be done in accordance.

Payments can be made by electronic finance transfer and we accept We accept debit card or credit cards (AMEX, Visa, Mastercard) for which we require presentation of banking confirmation and completion of a credit card authorization form.

Quotes

All Quotes generated for individual clients are for information purposes and are subject to change at any time, due to unexpected or unplanned fluctuations in global exchange markets, increases in transportations costs, fuel costs, taxes, attractions and third party suppliers where applicable. Upon learning of the necessity to impose a surcharge in accordance with this section, Bespoke Safiri will provide notice to you as soon as reasonably possible. Bespoke Safiri reserves the right with reasonable notice to you to withdraw any trip or part therein and to alter the itinerary or trip inclusions, as it deems necessary or appropriate under the circumstances. In case of events that are either unforeseen or uncontrollable and result in trip cancellation, delays, itinerary changes, or other adjustments, Bespoke Safiri will use reasonable efforts to provide comparable alternatives. Any resulting additional costs to Bespoke Safiri that result from such alternatives may be passed on to you with reasonable notice. In most instances, trips will operate as originally planned, but Bespoke Safiri reserves the right to make reasonable alterations after the final itinerary has been issued. As noted above, by making the booking, you expressly acknowledge your acceptance of these conditions.

Insurance

Bespoke Safiri does not provide travel insurance. Before traveling ensure that you undertake sufficient travel insurance which covers medical, evacuation and repatriation coverage for dates traveling with Bespoke Safiri.

Activities on Tour

During the tour booked with Bespoke, there may be opportunities to participate in activities or local events which are or are not included in the tour created by Bespoke Safiri. BESPOKE SAFIRI HEREBY DISCLAIMS ALL RESPONSIBILILTY AND MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE SAFETY OR QUALITY OF THESE ACTIVITIES AND EVENTS, OR THE STANDARDS OF THE INDEPENDENT OPERATOR RUNNING IT. Activity examples may include, but are not limited to, vehicle/boat/aircraft trips, walking or guided trips, surfing, fishing, hiking, shark cage diving, snorkeling, bungee jumping, zip lining. Examples of events may include, but are not limited to local concerts, cycling tours. It is understood and acknowledged by each of Bespoke Safiri’s clients that any assistance given by Bespoke Safiri’s Tourist Guides or staff to help arrange these optional activities does not constitute a waiver of this disclaimer or create representations and warranties on our part. All additional activities paid for directly by the client or directly by Bespoke Safiri (as a handler) to the supplier of the activity, event, or service and are under each clients’ responsibility.

Bespoke Safiri does not sponsor or endorse these activities or events, nor can Bespoke Safiri be held liable for any injury or illness or any consequence whatsoever resulting from your participation. If you decide to participate in these events, you do so voluntarily and are responsible for taking appropriate precautions to ensure your own safety.

Shared Tours

All shared tours require a minimum of two (2) people to run. These tours have multiple pick-ups and is conducted on a set itinerary. Shared tours are inclusive of selected entrances and others are optional and for you account, optional activities will be disclosed in you itinerary. The timing of the tour will be conducted by the Tourist Guide in order to complete the tour itinerary. Cancelations of theses tours must be done in writing 48-hours prior to tour date.

Full Day shared tours commenced from 08h00 (being the first pick-up time, unless stated otherwise) and 18h00 being the the end time of the tour (note this may vary due to unforseen circumstances).

Half Day shared tours commenced from 08h00 – 13h00 or 13h45 – 18h00.

Private Touring

Full Day disposal is valid from 08h00 being the start time and ending at 18h00 being the drop off time. Full day disposal is inclusive of 250-kilometer mileage coverage per day.

Half Day disposal is valid from 08h00 being the start time and 13h00 being the end time OR 13h45 being the start time and 18h00 being the end time. Half day disposal is inclusive of 200-kilometer mileage coverage per day.

Dinner Disposal is valid from 18h30 being the start time and 23h00 being the end time (drop off). Dinner disposals may be added to full or half day disposal at additional costs or as a standalone service. Dinner allowances must be provided to Bespoke Safiri to the Driver or Tourist Guide.

Overland Touring

Overland Disposal is valid from 08h00 – 18h00 and inclusive of 350-kilometers mileage coverage per day. Dinner disposals may be added keeping in mind the Drivers condition of fatigue, costs hereof will be disclosed upon request.

All meals an accommodation for Bespoke Safiri Tourist Guide, Driver or Staff must be provided and is for your account whilst overland.

Transfers

Transfers are calculated on a transit from point A – B. This service is guided and inclusive of check-in at locations. Costs for theses services vary from zone to zone.

Any requests out of these normal operating outlines are subject to a surcharge and will be disclosed upon individual requests.

Porterage is not handled by any Driver or Guide due health and legalities. Porterage will be inclusive if all quotes and be settle by your Driver or Tourist Guide.

Behavior

Bespoke Safiri may when needed terminate any service including services supplied by third parties due to undesirable behavior should complaints of such a nature be received and be unresolvable.

Any requests out of these normal operating outlines are subject to a surcharge and will be disclosed upon individual requests.

Porterage is not handled by any Driver or Guide due health and legalities. Porterage will be inclusive if all quotes and be settle by your Driver or Tourist Guide.